Meet the FailSafe-Era Team

The Governance Board

Juanita Shanks, President and Founder
Karen Harris, Vice President
Board Chair, Bobby Anderson
Terri Hill, Secretary
Debra Mason,  Treasurer
James Bell, Business Owner and John Maxwell Coach
Megan Bergen, Rappahannock Goodwill
Janice Boles, CTI Real Estate

​Donna Clark, American Traffic Safety Services Association (ATSSA)
Todd Dubose, Reentry Times Magazine

Andrea Durham, Department of Homeland Security

Tony Roman, Returning Citizen
Alayna Stiffler, A.D.S. Coaching and John Maxwell Coach 

The Operations Team

Juanita C. Shanks, President and CEO

Mrs. Juanita Shanks is the President, and CEO of FAILSAFE-ERA, a 501c3 non-profit organization designed to help individuals, families, and communities affected by incarceration; thereby, reducing the rate of recidivism.  Mrs. Shanks retired from Federal Government with 35 years of service where she held several management positions with responsibility for providing enterprise-wide policy and support in the areas of human resources, installations management, strategic planning, operations, and budget. 


Mrs. Shanks is the President of IYP Coaching (Imagine Your Possibilities), LLC and Author of “Building Your Spiritual House, Pathway to the Next Level”.  Mrs. Shanks is the recipient of numerous awards, to include the 2014/2015 National Association of Professional Women Woman of the Year Award, Superior Civilian Service Award, Meritorious Civilian Service Award, and the Distinguished Civilian Service Award.  She is married with 2 adult children and one very special granddaughter.

Phyllis Brantley,  Executive Director, Prison Ministry


Pastor Phyllis Brantley began serving as FailSafe-ERA’s director of ministry in July 2016.  Prior to assuming this role, she retired from Federal service after a distinguished career of 31 years.  Pastor Brantley held several management positions in Human Resources, Equal Employment Opportunity and Diversity Management, and received a variety of distinguished awards throughout her career and ministry from federal leaders, national organizations and community services.  In addition to her federal career, Pastor Brantley was called into ministry in1989 and answered the call to minister in 1997.  She was ordained as Elder in 2011 and ordained as Pastor in 2016.   She and her husband founded Restored through Faith Ministries, which focuses on restoring marriages, relationships and giving hope to the brokenhearted through God’s Word and unconditional love.  Pastor Brantley is a devoted wife, mother, and grandmother. They have three beautiful daughters, three son-in laws and are blessed with seven grandchildren.

Charissa McCall, Director of Caring Connections.

Charissa began serving as FailSafe ERA's Director of Caring Connections September 2019. She is the President and Founder of Rissa's Heart, an organization that provides resources for low-income working families who do not qualify for Public Assistance. Charissa is also the owner of Rissa's Jewelry Box, which inspires women to utilize affordable jewelry to enhance their confidence. Charissa currently serves as the Communications Chair for the Women Inspiring Women Leaders Chapter of the American Business Women Association (ABWA) in Fredericksburg, VA. Not only does Charissa serve her community, but she is also active in ministries in her church. She has the heart to serve and lives by the phrase " Always Within Reach ".  Charissa is a wife and mother of four sons. She also has four adorable grandchildren.

Deborah Newman, Director of Communications and Public Relations

Deborah began serving as FailSafe-ERA’s Director of Marketing and Communications in June 2019.  She is the owner of Petite Taway Inc, a web design and social media marketing company specializing in working with small businesses and nonprofits. Deborah designs websites for a host of organizations and businesses throughout the United States and abroad.  She provides social media and web management training, designs marketing materials, and creates fundraising plans.  Deborah also provides direction, guidance, and training to aspiring entrepreneurs.

Mark Snoddy, Chief of Operations

Mark began serving as FailSafe-ERA’s Chief of Operations in August 2019.  Mark served in the United States Army and received an honorable discharge after serving ten years.  Mark worked for the D. C. Department of Corrections for 23 years as a Correctional Officer.   He was an Adjunct Instructor prior to moving to the D.C. Department of Corrections Training Academy where he was responsible for the basic Officer’s training in the subjects of Sexual Conduct, HIPPA, and Red Cross First Aid.   Mark later became the Chaplain over Religious and Volunteer Service.  He was responsible for training religious volunteers, as well as any volunteers coming into the Jail.  Mark worked with several churches in the community while in this position as a Chaplain and with the Inmate population helping them to overcome emotions and challenges associated with not having contact with their families and children.   Mark tracked and trained volunteers that entered the facility to conduct Bible study and specialized services for the Inmate population in Religious Services.  Mark Assisted with facilitating Ramadan for the Muslim community, services for the Christian community, and the Moorish Science Temple of America.


 4701 Market Street, Suite H, Fredericksburg, VA 22408   Phone: 540-479-3021

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We assist returning citizens and families affected by incarceration, by providing the resources and tools to help these families rebuild, succeed and thrive during their transition back into our communities.

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